Change-of-mind returns
Return shipping costs are the customer's responsibility when returning an item for personal preference, sizing choice, or other change-of-mind reasons.
There are no restocking fees.
Vera's Copper
Refund Policy
Last updated: March 2026
Returns
You have 30 days from the date you receive your order to submit a return request.
To be eligible for a return, your item must be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.
How to start a return
Please email [configured contact email] to begin your return. We will reply with the next steps and the return instructions.
Returns sent back without contacting us first will not be accepted.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or not the item you ordered, contact us immediately so we can make it right.
If the issue is confirmed, we will provide a free replacement.
Refund timing
Once your return arrives, we will inspect it and let you know when your refund has been approved.
Approved refunds are sent back to your original payment method within 14 days.
Business details
[COMPANY NAME, ADDRESS & REGISTRATION NUMBER]